Delayed Bus Costs Bank Manager Compensation Win
The Kottayam District Consumer Disputes Redressal Commission has ordered bus operators to compensate a bank manager for service delays that caused him to miss a crucial meeting. The bus was delayed and broke down twice, leading to the manager filing a successful complaint for deficient service.
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A bus delay cost a bank manager dearly, missing a critical meeting. However, justice prevailed as the Kottayam District Consumer Disputes Redressal Commission ordered bus operators to compensate him. Jacob P Chittettukalam, a Canara Bank manager, faced delays after his Bengaluru-Changanassery bus broke down twice.
The troubled journey began on January 31, 2024, when his bus was delayed and experienced mechanical failures at Krishnagiri and Tripunithura. Scheduled to attend an official meeting at 10 am, he reached his destination only by 3 pm, missing the engagement and prompting the filing of a complaint.
After reviewing the case, a commission headed by President V S Manulal held the bus services accountable for the deficient service, awarding him compensation totaling Rs 49,417.50. The ruling included Rs 40,000 for damages, Rs 1,417.50 for the ticket fare, and Rs 8,000 to cover litigation costs.
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