Revolutionizing Customer Service: Hinduja's AI-Driven Interaction Intelligence
Hinduja Global Solutions has introduced Interaction Intelligence, an AI solution designed to enhance quality assurance in customer service. This tool, leveraging the HGS Agent X framework, provides actionable insights from 100% of customer interactions, transforming QA into a strategic asset amidst a growing AI-driven market.
- Country:
- India
Hinduja Global Solutions has unveiled an innovative AI solution named 'Interaction Intelligence' aimed at transforming quality assurance within customer service sectors. This new tool, grounded in the HGS Agent X framework, offers enterprises comprehensive insights into customer interactions.
According to Gartner, the customer service software industry's value, inclusive of AI functionalities, is on track to soar from USD 43.6 billion in 2024 to USD 73.4 billion by 2028, with a CAGR of 13.8%. This surge underscores the mounting demand for AI solutions that boost service quality and operational efficiency.
Interaction Intelligence enables firms to scrutinize virtually every customer interaction across multiple channels, utilizing a platform that merges conversational, behavioral, and operational metrics. This approach grants extensive visibility into compliance, agent performance, and the factors driving customer loyalty.
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