India Post charts bold course for transformation at Q2 Business Meet 2025-26

The Department of Posts (DoP) convened its Quarterly Business Meet for Q2 FY 2025–26 in New Delhi, under the leadership of Union Minister of Communications and DoNER, Shri Jyotiraditya M. Scindia. The high-level review brought together Heads of Circles from across the nation to align strategies for India Post's next phase of transformation — one that will see the organisation evolve into a modern logistics and citizen-service powerhouse.

Scindia outlines roadmap for "Viksit Bharat" through postal reform

In his opening address, Shri Scindia set the tone for the meet by reiterating that India Post must be "future-ready, technology-driven, and inclusive", perfectly aligned with Prime Minister Narendra Modi's vision of Viksit Bharat and Atmanirbhar Bharat. He stressed that the organisation stands at a pivotal juncture — transitioning from a traditional mail network to a next-generation logistics and financial-services enterprise, powered by innovation and citizen-centric design.

Parcel business at the heart of transformation

The Minister revealed that India Post has achieved 38 percent of its half-yearly (H1) business targets against a goal of 50 percent — with Delhi and Telangana emerging as top performers. He exhorted teams nationwide to focus intensely on the parcel business, declaring,

"India Post must live, breathe and sleep parcels."

Scindia set a revenue goal of ₹25,000 crore from parcels within five years, with logistics expected to contribute 75 percent of total departmental revenues. To achieve this, the DoP will launch six new parcel and delivery services early next year and modernise road-transport infrastructure across trunk routes by March 2026, with priority to connectivity in North-Eastern states.

Expanding private-sector partnerships

In a major strategic shift, the Minister announced that India Post will pursue a 20:80 public-private revenue ratio within five years. The move is intended to diversify business lines, attract private-sector collaboration, and enable sustainable growth. Scindia called upon Circle Heads to build partnerships with logistics firms, e-commerce players, and local enterprises, unlocking India Post's potential as a nationwide logistics backbone.

He also directed Circles to raise their Expenditure Coverage Ratio (ECR) — including pension liabilities — to over 50 percent by the next quarter through better cost control and revenue generation.

Targeted interventions and accountability framework

To lift overall performance, twelve mid-performing Circles — Odisha, Bihar, Chhattisgarh, Haryana, Himachal Pradesh, Jammu & Kashmir, Maharashtra, Kerala, Karnataka, Tamil Nadu, West Bengal, and Uttar Pradesh — will receive targeted interventions during Q3. Each will craft improvement blueprints inspired by the best-performing models from Delhi and Telangana.

Further, monthly review meetings chaired by respective Vertical Heads and the Secretary (Posts) will institutionalise a cycle of monitoring and accountability across all six business verticals — ensuring quick course corrections and measurable outcomes.

"Next-Generation Post Offices" unveiled

A flagship initiative announced during the meet is the creation of 18 Next-Generation Post Offices across seven states, to act as templates for future postal design and service delivery. These next-gen facilities will showcase cutting-edge accessibility, digital integration, and customer-experience benchmarks — serving as laboratories for continuous innovation.

Peer learning, innovation, and workforce culture

Minister Scindia urged Circle Heads to foster peer-to-peer learning and competitive benchmarking, replicating successful models while embracing continuous innovation. He emphasised the value of studying private-sector practices and re-imagining the value chain to identify new revenue opportunities.

He reminded officers that transformation must go hand-in-hand with human capital development:

"This is not only about numbers or targets. It is about nurturing a sense of family, collaboration, and shared purpose."

Field engagement, regular staff recognition, and transparent communication were highlighted as core elements of a renewed organisational culture.

Reinforcing India Post's "Vocal for Local" mission

Scindia reaffirmed that India Post will remain an engine for the "Vocal for Local" and "Local to Global" movements — empowering small entrepreneurs, self-help groups, and artisans to reach domestic and international markets through its vast postal network.

The Department's expanding role in citizen-centric services, particularly in financial inclusion and digital savings platforms, will serve as the model for its other business verticals, integrating technology with empathy.

Towards a performance-driven future

Concluding the meet, the Minister applauded India Post's transition to a performance-driven, innovation-led framework, encouraging officers to sustain momentum and evolve as a competitive player in logistics and financial services while upholding its heritage of public trust.

The Business Meet 2025-26 (Q2) ended with a collective commitment from all Circles to drive growth through technology, collaboration, and service excellence — reinforcing India Post's stature as one of the nation's most trusted and rapidly transforming public institutions.