Alaska Airlines Faces Technology Glitch, Grounds 229 Flights
Alaska Airlines grounded over 229 flights due to a technology outage. Operations were restored, but flight disruptions persist. The incident impacted Horizon Air and shares dropped by 3%. The airline addressed customer issues online and postponed its earnings call to focus on operational recovery.
Alaska Airlines announced early Friday that it had resumed operations following a widespread technology outage that grounded flights across all its airports, leading to more than 229 flight cancellations. The airline assured that it is working expeditiously and safely to resume full operations, though some flight disruptions are expected to continue.
The unexpected halt affected not only Alaska Airlines but also Horizon Air, its subsidiary, as confirmed by the Federal Aviation Administration. Despite lifting the halt at 11:30 p.m. local time on Friday, the cause of the technology outage remains undisclosed, leaving the financial impact on the fourth quarter uncertain.
In response to the disruption, Alaska Air Group's shares fell by nearly 3% in premarket trading. The company actively communicated with customers on social media, acknowledging system errors and assuring users that their IT team is diligently working to resolve these issues. Meanwhile, the earnings call scheduled for October 24 has been postponed to prioritize operational recovery and guest support.
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